Pip Wilson is the author of over fifty books and the famous ‘Blob Tree’ tools, which can open the hardest heart, and is able to open up meaningful communication in all cultures and contexts. His work has ranged from street gangs, Hells Angels, people with drug and alcohol issues, charity housing projects, to games show design. He currently works as a freelance people worker, conducting groupwork/ training/ facilitation in the corporate and voluntary sectors. Pip yearns for the uncomfortable, unease, dissatisfaction and daily refreshes the irritation. He believes that there is no such thing as a difficult person – only difficult behaviour.