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Sydney area
Rest of Australia (all States and Territories)
National, under 500g:
Note that we cannot use couriers to deliver to a PO Box and Australia Post charges can be significantly higher for some areas.
“Free shipping” or heavily discounted shipping is always a deception. Shipping is never free and the cost has to be recovered by hiding it in the prices you pay for the items you purchase.
Australia Post, couriers or other freight companies do not provide their services for free, nor should they, as the prices they charge cover the wages of the people who deliver your parcels. We charge $8.95 or $9.95 for typical Australian deliveries and that often does not even cover the actual cost, particularly for deliveries to regional or rural areas. When you think about the wages, trucks, trains, sorting machinery and all the other costs involved in delivering your parcels it is miraculous that it can be done for such a small amount.
We do not have a shopfront, however you are welcome to visit our Sydney premises by appointment: please contact us and we would be happy to arrange a time with you. Ph: +61 (0)2 8090 5395.
If there are specific areas or titles you are interested in, please let us know, so that we can ensure you don't waste your time visiting us if titles are temporarily out of stock or at a conference, etc.
We attend several conferences during the year and are happy to arrange to meet and/or bring specific titles requested: so ask and its possible we will be near you before too long. Last, but not least, look closely on the website as we are putting more and more information on-line such as sample pages. If you can't see enough information for the titles you are interested in, please ask us and we will do our best to provide more information by email or mail.
You can request a Quote on our website:
We can send titles out on 14 day approval to account customers for regular stock items. We cannot send out on approval DVDs, non-stock items or items where we consider the risk of damage to be too high.
Where we do provide items on approval, if you decide to return them within the 14 day period, we must receive them in "as new" condition: you are responsible for packaging to ensure they reach us in this condition. Postage for items provided on approval must be paid by the customer both ways.
We are not currently NDIS registered but you can still purchase resources if the NDIS participant's plan is Self Managed or Plan Managed:
If the resource(s) you require is a part of a service being provided to you by a registered NDIS provider (eg. an NDIS registered speech therapist), then you may want to seek their assistance to purchase the resource(s).
Our resources would typically be purchased using NDIS consumables funding.
Our skills are in sourcing the best available resources for the target groups we service. We maintain a carefully curated range - every resource is individually selected based on our own knowledge of authors, publishers and subject matter plus recommendations from people we trust. For some of our more popular categories we are now starting to show on our website curated lists of "Essentials" and "Next Steps" resources.
We are happy to help you by suggesting a selection of relevant titles (a "Wish List") based on your needs, but we will not recommend a specific resource(s) for your needs - the choice about what is best for you or your child/student is always yours.
It is quick, easy and secure to pay by EFT (Electronic Funds Transfer): just select the EFT payment method at checkout and we will email you instructions to make payment directly from your bank account. We currently accept EFT payments from Australia, New Zealand, United States, United Kingdon and Canada, with more to come.
For Australian customers we also accept OSKO/PayID payments which are almost instant and so avoid the typical 2 to 3 day delay with bank transfers.
Please note that all credit/debit card transactions and personal data entered on our website is encrypted using SSL (Secure Sockets Layer) security. Your web browser should display a padlock when you transact on our website. Silvereye does not store your credit/debit card details - we use a third-party specialist card processing service which has the highest level of PCI DSS certification (the industry standard covering online payments processing).
We process and dispatch Australian and New Zealand orders daily and most orders are dispatched within 14 days. We hold extensive stock and so can dispatch many orders directly. For items temporarily out of stock or which need to be specially ordered, there is usually only a short wait - we have quick turnaround from local publishers and we restock from US and UK publishers every couple of weeks.
Backordered titles may be awaiting a reprint or not yet published. We also work with a wide array of publishers, some of whom have longer lead times for delivery. If there is going to be a longer than usual delay, we will let you know.
We dispatch orders all year round except over the Christmas Holidays and on Public Holidays. During holiday periods response to emails and phone messages may be slower than normal due to staff holidays, however we will endeavour to get back to you as soon as possible.
We can be contacted in our Business Hours Monday - Friday 9am-5pm on +61 (0)2 8090 5395 or by email using the enquiries page on this website.
Hi-lo (high interest, low ability) readers are specially designed books where short, sharp, unpatronising content is appropriate to the age of the reader but the text is edited to suit a lower reading age.
The Interest Age is the age that the book was written to appeal to. All our h-lo readers have Interest Age range assigned. For ease of navigation we have also split our Hi-Lo Fiction readers into Primary and Teen categories - these are broad guides only, based on interest age.
A book's grade or age based reading level is an approximation of the skill level a reader will need to understand its contents, or in the case of students learning to decode or sound out a book phonetically, the level of phonics decoding ability. Our hi-lo readers are mostly assigned either (not both):
In addition to the above, wherever available, we also list the Lexile measure for hi-lo readers. A Lexile measure is based on two strong predictors of how difficult a text is to comprehend: word frequency and sentence length. Many other factors affect the relationship between a reader and a book, including its content, the age and interests of the reader, and the design of the actual book. The Grade Readability and Reading Age measures both attempt to take these other factors into consideration to provide a more holistic indicator of readability.
Please note that as books are either classified by Grade Readability or Reading Age you will not find all books at a similar reading level in a single search/filter. For example if you filter by Grade Readability you will not see books with a Reading Age assigned and vice versa. Similarly a search/filter by Lexile will only show books that have a Lexile measure assigned.
If an item you receive is faulty, please contact us straight away. Where possible we will provide a replacement for any faulty items or alternatively you can ask for a refund. If you are in any doubt as to your entitlements under this policy, please refer to the Australian Consumer Law which we fully comply with.
Note that we do not offer refunds or exchanges if you simply change your mind. Please choose your order carefully as returned goods will not be accepted without prior authorisation (at our discretion).
If returns are made without authorisation, costs will still be charged to your account and no credit given.
Please understand any credit given is a privilege not a right, not adhering to these terms of trade will result in a loss of credit and Pre-payment required for future orders.
