This book will guide you through the process of implementing an effective peer mediation service, and includes sections on: ways of resolving conflict and the process of peer mediation, whole-school issues to consider before implementing a peer mediation service, advice on how to implement an effective peer mediation service, how to evaluate a service and sustain it in the long term.
Mediation Matters is aimed at all teachers, school leaders and other educational professionals interested in developing conflict resolution and mediation skills in schools.